FAQ

What is Wireless Charging?
With wireless charging, power is transferred via electromagnetic induction. While traditional charging requires the power to pass through a cable, inductive charging receives the charging power wirelessly through electromagnetic fields. So no need for wires! All you need to do is lay your Qi-compatible device on the AirUnleashed and you're ready to go!

What is Qi?
Qi (pronounced: ‘’chee’’) is a global standard like Bluetooth, NFC, USB and WIFI. Its name comes from the Asian philosophy and means ‘’vital energy’’; an intangible flow of power. All devices with the Qi logo are compatible with Qi chargers. So no need for different cables and plugs for different devices.

What will I need to use the AirUnleashed?
Apart from a Qi-compatible device you will need a USB wall charger (which we offer in store as well).
The AirUnleashed requires a QC 2.0 or higher USB wall charger with an output current of minimal 2A at 5V (10W). The default iPhone Adapter has a maximum output of 5W and is therefore not compatible with the AirUnleashed. Use the iPad Adapter or an other third-party charger that has a 2A charging port or add our QC 3.0 USB Wall Charger to your order.

Can I charge multiple devices with the AirUnleashed?
Yes, yes and yes! That's three yes's for three devices. There are two areas for your iPhone and your AirPods (or two iPhones), and one dedicated area for your Apple Watch. You can charge all three devices simultaneously.
The right coil is specifically designed for the AirPods and is therefore smaller with a lower charge than the left coil. It is possible to charge an iPhone on both left and right coils, but the smaller right coil will charge your iPhone slower than the left. 

Is the AirUnleashed compatible with my non-Apple devices?
The AirUnleashed is designed for and tested on Apple devices. However, any Qi-compatible device can be charged by the AirUnleashed.

Does the AirUnleashed have Fast Charging capabilities?
Yes. With our QC 3.0 USB Wall Charger the AirUnleashed allows a 9V (10W) Fast charge. 

What is Fast Charging?
Fast charging basically charges the battery faster by increasing the charging power which shortens the charging time of your device. 

Is wireless charging faster or slower than wired charging?
If you compare wireless charging and regular wired charging (with similar power output) then wired charging is faster. For instance; if your iPhone X is completely empty, the AirUnleashed requires about 3.5 hours to charge it from 0-100%. With the regular Apple cable it takes about 2.5 hours. If you plan to quickly charge your phone in a few minutes we recommend using a cable and a powerbank. Wireless charging is designed for those who want convenience (and style), to simply lay down their devices and pick it up when they need it. No more hassle with three different cables with three different connectors.  

Do I need to pay any extra fee to get the product to my country?
No. If you choose regular shipping, we take all the responsibility for the shipping fees and customs taxes. You should not be charged with any extra cost for the item you ordered.

If customs charges you any extra fees, contact us immediately here. Always ask for a receipt if customs clearance requires additional payment and we will refund you.

Warranty?
AirUnleashed warrants against defects under normal use for a period of ONE (1) YEAR from the date of purchase by the original end-user purchaser (”Warranty Period”). If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, AirUnleashed will exchange the product with a new, used or refurbished product that is at least functionally equivalent to the original part. A replacement product assumes the remaining warranty of the original part or one (1) year from the date of replacement, whichever provides longer coverage for you.

To have a replacement covered under the warranty, please use our contact form on the contact page. In the e-mail you need to specify your name, address, order number, and a detailed description of the issue.

For defective products, we require a short video or photos of the defect to proceed with a replacement or refund.

Note that the warranty only applies to products purchased at AirUnleashed.com or at our official resellers.

AirUnleashed is unable to perform any warranty coverage when there is a lack of purchase verification. We require a receipt, online or e-invoice, or a picture of a physical invoice/receipt in order to process any warranty claims.

The warranty does not apply to the following cases:

  • Damage made by weather conditions
  • Failure or damage caused by improper use or carelessness – crashes and breaks
  • Failure or damage caused by unjustifiable repair or modification
  • Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
  • Aesthetic changes that occur during normal use
  • In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten


For more questions please download the User Guide here or contact our support team through the contact page.